The new Registrar of the Joint Admissions and Matriculation Board (JAMB), Professor Segun Aina, has reportedly resolved over 5,000 pending complaints from candidates and other clients within five days of taking action to strengthen the Board's customer service system.
The complaints resolved included challenges relating to JAMB profile code creation, biometric verification failures, payment issues, e-PIN problems, inappropriate examination centres, technical difficulties and document upload challenges.
AINA MOVES TO SERVICOM UNIT TO ADDRESS COMPLAINTS
According to a statement issued by JAMB's Acting Director of Public Affairs and Protocol, Fabian Benjamin, the development followed Professor Aina's decision to strengthen the Board's Service Compact with All Nigerians (SERVICOM) Unit.
As part of efforts to understand the challenges faced by candidates and other users of JAMB services, the new Registrar reportedly moved his operational focus to the SERVICOM Unit to obtain first-hand information about pending complaints.
The move was aimed at ensuring that outstanding cases were attended to promptly and that candidates received faster solutions to issues affecting their registration and other JAMB-related services.
OVER 5,000 CASES RESOLVED
Within five days, more than 5,000 pending complaints were reportedly resolved.
The complaints included:
- Difficulties creating JAMB profile codes.
- Problems caused by candidates losing access to previously registered phone numbers.
- Biometric verification failures.
- Payment-related issues.
- Challenges involving JAMB e-PINs.
- Technical difficulties on JAMB platforms.
- Complaints about inappropriate examination venues.
- Problems with uploading required documents.
Candidates affected by any of these issues may therefore expect increased attention to complaint resolution as the Board works to improve its service delivery.
FOCUS ON BETTER SERVICE DELIVERY
The Registrar's intervention is said to demonstrate his commitment to improving communication and ensuring that candidates receive services that correspond with the fees paid for JAMB services.
The decision to personally engage with the SERVICOM Unit also highlights the importance of resolving complaints quickly, especially for candidates whose academic plans may be affected by delays in registration, result processing, admissions or other JAMB-related activities.
Professor Aina is expected to continue focusing on measures aimed at improving efficiency, communication and candidate experience across the Board's various services.
IMPORTANT ADVICE TO CANDIDATES
Candidates experiencing difficulties with any JAMB-related service are advised to use official JAMB complaint and support channels and avoid sharing sensitive information with unofficial individuals or agents.
Applicants should also keep records of their complaints and relevant payment or registration details, as these may be required when seeking assistance.
CONCLUSION
The resolution of over 5,000 pending complaints within five days marks an early development under the leadership of Professor Segun Aina as JAMB Registrar.
The intervention is expected to improve the handling of complaints involving profile codes, biometrics, payments, e-PINs, examination centres, technical issues and document uploads, while strengthening JAMB's commitment to efficient service delivery for candidates and other Nigerians.